THE FIELD WAY: FIELDAMENTALS

A series of 30 behaviors that are an extension of our core values, the Fieldamentals help us create a shared language for the entire Field team.

1. ACT WITH INTEGRITY.  Do the right thing, always.  Demonstrate an unwavering commitment to do the right thing in every action you take and in every decision you make, especially when no one’s looking.  Always tell the truth.  If you make a mistake, own up to it, apologize, and make it right.  Be impeccable with your word.
2. DELIVER LEGENDARY SERVICE.  In all situations, act in the best interests of our customer, even if it’s to our own short-term detriment. You’re empowered to do what’s necessary, so create extraordinary experiences they’ll tell others about. Amaze our customers, and create customer loyalty by doing the unexpected.
3. HONOR COMMITMENTS.  There’s no better way to earn people’s trust than to be true to your word.  Do what you say you’re going to do, when you say you’re going to do it.  This includes being on time for all phone calls, appointments, meetings, and promises.  If a commitment can’t be fulfilled, notify others early and agree on a new timeframe to be honored.
4. MAKE QUALITY PERSONAL.  Good is not good enough.  Demonstrate a passion for excellence.  Take pride in the quality of everything you do.  Always ask yourself, “Is this my best work?”  Everything you touch has your signature and makes a statement about you.  Make sure it’s a statement of excellence.
5. BE VIGILANT ABOUT SAFETY.  Know and practice the safety procedures for your job.  Watch out for the safety of your team members as well, for you are your brother’s keeper.  Never take shortcuts that compromise your safety or that of your team members.
6. DRIVE FOR INNOVATION.  Take intelligent risks. Innovation, improvement, and success don’t come from playing it safe.  They come from a thoughtful and intentional willingness to try the unconventional and to ask “What if?” Don’t be afraid to make mistakes.  We learn the most when we try something new.  Use sound judgment.
7. BE PASSIONATE AND POSITIVE.  You have the power to choose your attitude.  Choose to be joyful, optimistic, and passionate about what you do.  Your attitude is contagious.  Spread optimism and positive energy. Demonstrate your passion by approaching every task with energy, focus, purpose, and enthusiasm.
8. GET CLEAR ON EXPECTATIONS & PURPOSE.  What are we doing and why? Create clarity and avoid misunderstandings by discussing expectations upfront.  Establish mutually understood objectives and deadlines for all projects, issues, and commitments with both internal and external customers.  Ensure activities align with our strategic plan.
9. PRACTICE ACTIVE LISTENING.  Listening is more than simply “not speaking.”  Give people your undivided attention, without interrupting. Be present and engaged. Ask questions, suspend your judgment, and be curious to learn more. Listen with care and provide feedback.  Above all, listen to understand.
10. SPEAK CANDIDLY.  Speak professionally in a way that moves the action forward. Be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success.  Address issues directly with those who are involved or affected.  
11. PRACTICE BLAMELESS PROBLEM-SOLVING.  Apply your creativity and enthusiasm to developing solutions, rather than pointing fingers or dwelling on problems.  Identify lessons learned and use those lessons to strengthen the team, and to improve ourselves and our processes so we don’t make the same mistake twice. Learn from every experience.
12. THINK TEAM FIRST.   Consider how your actions impact other team members.  Be willing to step into another role or help a co-worker when that’s what’s required for success.  Work together and collaborate.  There’s nothing we can’t do when we work together! 
13. BE A FANATIC ABOUT RESPONSE TIME.  People expect us to respond to their questions and concerns quickly, whether it’s in person, on the phone, or by e-mail.  This includes simply acknowledging that we received the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.  Rapid response is one of the easiest and best ways to make a great impression.
14. FIND A WAY.  Take personal responsibility for making things happen – somehow, someway.  Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done.  Get creative and follow up everything to see that it gets completed.  We get paid for results, not activity.
15. USE DATA TO MAKE DECISIONS. Make good decisions by relying on facts and data, rather than opinions. Analyze the data and use this information to make better decisions.  If something is important, measure it, track your progress, and improve your performance.  
16. BE A SUBJECT MATTER EXPERT.  Become an expert in your field.  Develop a specific product and/or industry expertise.  Be the “go to” person that others look to for recommendations and solutions. 
17. BE RELENTLESS ABOUT CONTINUOUS IMPROVEMENT AND ELIMINATING WASTE.  Regularly reevaluate how you work to find ways to improve and eliminate all types of waste.  Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason.  Use technology to improve our efficiency, competitiveness, quality, and safety.
18. ASK QUESTIONS.  The quality of the information you get is directly related to the quality of the questions you ask.  Be curious, ask thoughtful questions, and listen intently to the answers.  Be more interested in asking and listening than in speaking.  Asking questions is the best way to learn and is critical to Field’s overall approach.  Be a sponge.
19. THINK AND ACT LIKE AN OWNER.  Make decisions by asking yourself, “What would I do if this were my company? Could I be making or saving the company more by doing it differently?”  Spend the company’s money like it was yours.  Our job is to take care of the customer and make money doing it.
20. WHEN IN DOUBT, COMMUNICATE PERSONALLY.  When delivering difficult or complex messages, or in emotionally charged situations, speak “live” versus hiding behind e-mail or voicemail.  Where appropriate, follow-up in writing to confirm your understanding.
21. SHARE INFORMATION.  Communicate.  Communicate.  Communicate.  Learn to ask yourself, “Who else needs to know this?”  With appropriate respect for confidentiality, practice transparency and share information freely.  The more people know, the better we can collaborate, and the more effective we can be.  
22. BE A BRAND AMBASSADOR.  Live our mission statement. Everything we do is built on trust and trust is built on relationships.  Make smart decisions that enhance long-term relationships.  We’re all responsible for, and benefit from, Field’s image and reputation.  Act in a way that brings honor to us all.  
23. WORK SMART. Do your homework and be prepared for all meetings, calls, and appointments.  Be organized and plan your work for maximum efficiency. Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance.  Think things through.  
24. BE PROCESS-ORIENTED.  World-class organizations are built on a foundation of highly effective, repeatable processes.  Look to create processes for every aspect of your work, and then turn those processes into habits to achieve consistent results.  
25. ALWAYS REMEMBER THAT WE’RE A FAMILY.  Our relationships go deeper than simply being team members at work.  We genuinely care for and about each other.  Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion.  
26. CELEBRATE SUCCESS.  Recognizing people doing things right is more effective than pointing out when they do things wrong.  Regularly extend meaningful acknowledgement and appreciation – in all directions throughout our company.
27. MAINTAIN A HEALTHY WORK/LIFE BALANCE.  Stay happier, healthier, and more productive by balancing your time between work, family life, emotional/spiritual development, community activities, and physical fitness.  
28. BE OBSESSIVE ABOUT ORGANIZATION AND OUR APPEARANCE.  Quality work flows from a clean and organized work place. Make sure your personal appearance, your work area, and our facility are safe, clean, and orderly.  Pay attention to the image we present because we’ll never have a second chance to make a first impression. 
29. PARTICIPATE.  Be an active part of the Field family by participating in improvement events, community activities, educational opportunities, team-building events, and just plain fun.  Be engaged.
30. KEEP THINGS FUN.  Work hard and play hard.  Remember that the world has bigger problems than even the most difficult challenges that make up our daily work.  Keep perspective.  Don’t take yourself too seriously. Laugh every day.